Returns & Exchanges

Picadilly aims to make your shopping experience as easy as possible, and returns are no exception. We offer free returns or exchanges on any item purchased at Picadilly online to both Canada and US.

Within 15 days of receiving any online purchase you are welcome to return or exchange your purchase as long as it is: unworn, unwashed, unaltered, and with all original tags. Picadilly offers free shipping for returned or exchanged items by mail in Canada and US as long as the return adheres to our terms.

How do I return something?

If you need to return your order, or partial order, simply email returns@picadilly.ca or call 1-800-663-3069 ext.266 for instructions on how to process your return.

Once we have received the items and processed the return we will refund your purchase. Please allow 2 weeks processing for the refund.

How do I exchange something?

If you need to exchange your order, or partial order, simply email returns@picadilly.ca or call 1-800-663-3069 ext.266 for instructions on how to process your return.

Once we have received the items and processed the return we will mail out your new item. Please allow 2 weeks to receive the new item.

I have questions, who do I contact?

You can email RETURNS@PICADILLY.CA and we will get back to you with an answer as soon as possible.

I ordered several items but only want to return one, can I do that? 

Absolutely. Only fill in the return information for the item you would like to return. We will only refund you for that one item.

I purchased a Picadilly item at a retailer than carries Picadilly, can I return it online?

No, we only accept returns or exchanges for items that were purchased at www.picadilly.ca. Any item purchased through a retailer or partner must be returned to that retailer and adhere to their return policies.

Terms

In order to receive a full refund / exchanged item customer must adhere to Picadilly's terms.

Any item must not be tampered with, damaged, or worn. If item is received damaged, please make note on return form and we will review at time of return. Any return or exchange must be made within 15 days of receiving the order.

We reserve the right to refuse any returns or exchanges if we feel the policy is being abused. Exchanges are limited to 2x per order. Items from any Picadilly retailer or partner may not be returned to Picadilly. Returns or exchanges must be for items purchased at www.picadilly.ca.

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